Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe corporate philosophy. We therefore offer initial end consumers (as defined below) a voluntary manufacturer’s guarantee on our products independently of the claims they are entitled to from the seller. The conditions and details of the voluntary manufacturer’s guarantee can be found in the Guarantee Conditions below.
Hansgrohe grants initial end consumers a manufacturer's guarantee for hansgrohe products. This voluntary manufacturer’s guarantee applies in addition to the legal rights that initial end consumers have with regard to sellers. Any further claims of the initial end consumer against Hansgrohe (e.g. due to any product liability) remain reserved (see section VII below).
An “initial end consumer” is someone who has acquired the hansgrohe product as the first consumer directly from Hansgrohe or a Hansgrohe sales partner (especially sanitation companies, retailers, hardware stores). A “consumer” in the sense of this manufacturer's guarantee is a natural person who has acquired the hansgrohe product for private use and not to use it in the course of commercial or self-employed professional activities (e.g. to resell it or to install it for a third party).
This manufacturer's guarantee only applies for initial end consumers and is not transferable. In the event of resale of the hansgrohe product by an initial end consumer, the guarantee does not transfer to the purchaser, regardless of whether the purchaser is also a consumer.
Hansgrohe guarantees the initial end consumer that the hansgrohe product they have purchased is free from material defects, manufacturing defects, and construction defects. The latest science and technology at the time of manufacture is decisive in this regard.
The guarantee shall be valid for all hansgrohe products for five years from the purchase date by the initial end consumer, but for a maximum of six years from the date of manufacture. The hansgrohe products listed below are exempt from this – these hansgrohe products have a special term:
The guarantee period shall not be extended due to the provision of services within the scope of this manufacturer's guarantee, especially not in the event of servicing or replacement. In such cases, the guarantee period shall also not start anew. Nor will something else result if the exchanged product is included in these guarantee conditions; this will not constitute a new guarantee or restart the guarantee period.
Claims for the reimbursement of consequential damage or on the grounds of product liability shall only be valid in accordance with mandatory legal regulations.
This manufacturer's guarantee is only valid for initial end consumers who have acquired the products concerned in a country in which Hansgrohe is represented with its own sales company or through a sales partner.
The assertion of claims under this guarantee requires a written notification of defects by the initial end consumer to Hansgrohe or the Hansgrohe sales partner from which the hansgrohe product was acquired. This notification of defects must occur within a limitation period of two months from the time at which the initial end consumer recognizes the defect in the hansgrohe product or ought to have recognized it, and in any case before the expiration of the guarantee period. It is the initial end consumer's responsibility to demonstrate that the guarantee period has not yet expired; this demonstration can particularly occur by submitting the sales receipt for the hansgrohe product.
The written notification of defects must include:
The written notification of defects should be sent by email to technicalservice@hansgrohe.com.sg or using the contact form at https://www.hansgrohe-asia.com/en/contact. After receipt of the written notification of defects, Hansgrohe will contact the sender within 3 working days. The product may not be removed until this period has elapsed and instructions to the contrary have been received. However, this is not the case if significant damages would be expected.
The guarantee claims lapse at the end of the guarantee period. If a claims is asserted within the guarantee period and in accordance with the above instructions, but the owed guarantee performance has not yet been performed by Hansgrohe, the limitation period is suspended until the service has been performed.
The use of this guarantee shall be predicated upon professional installation of the hansgrohe product concerned in accordance with the Hansgrohe operating instructions and the recognized rules of technology (e.g. by a master craftsman or authorized specialist), and that the hansgrohe products have been used in line with the usage and installation instructions provided by Hansgrohe. This shall include but not be limited to, and depending on the product, the inlet water pipes being duly flushed, prior to the hansgrohe product’s installation or following construction measures in accordance with the valid standards, installations complying with the appended diagrams and checks being conducted on the compliance of the working pressure in the water mains with technical specifications.
If Hansgrohe can prove, or if there is an objectively justified suspicious that these prerequisites have not been fulfilled, Hansgrohe can refuse the guarantee performance, unless the initial end consumer can demonstrate that the conditions named above were fulfilled.
All usage and assembly instructions, as well as any additional technical instructions, are included with each hansgrohe product and are also available at www.hansgrohe-asia.com.
This manufacturer's guarantee does not create a claim in the event of
This manufacturer's guarantee shall not cover
When a guarantee claim is submitted in accordance with sections I.-IV., Hansgrohe will provide services under the manufacturer's guarantee in the sense that Hansgrohe will, according to its own discretion and the following regulations, 1) repair the hansgrohe product concerned or provide the necessary spare parts, 2) make an exchange, or 3) reimburse the purchase price to the initial end consumer.
If the consumer reports a defect as a guarantee claim, but the prerequisites for guarantee performance under this manufacturer's guarantee have not been met, the costs incurred in shipping or transportation of the product must be borne by the initial end consumer themselves. In addition, the initial end consumer must bear the costs, including any labor costs, that were incurred by Hansgrohe for the removal or investigation or return transport of the product.
If, having been informed of the non-applicability of the guarantee and the potential costs that could arise through the servicing activities, the initial end consumer nonetheless wishes the servicing activities to be conducted, they must personally bear the costs of the spare parts and labor.
If the defect in the hansgrohe product was not present upon delivery, Hansgrohe shall decide on a case-by-case basis whether said defect can be rectified through goodwill. In such cases, the initial end consumer will have no legal right to the rectification of the defect.
In addition to the rights under the guarantee, the initial end consumer is also entitled to statutory rights without restriction.
This manufacturer's guarantee particularly shall not affect potentially more extensive legal or contractual rights (especially warranty rights), that the initial end consumer may have against the hansgrohe sales partner from which the hansgrohe product was purchased.
The legal rights of the initial end consumer with regard to Hansgrohe are also neither restricted nor replaced by the guarantee. This especially concerns mandatory legal liability provisions under the German Product Liability Act or any criminal liability on the part of Hansgrohe.
The continued existence of the rights of the initial end consumer apply independently of the presence of a guarantee claim and of the use of the guarantee by the initial end consumer.
Hansgrohe Pte Ltd
69 Mohamed Sultan Road
239015
Singapore